The Security Operations Center (SOC) is a critical component to the development of the master security plan. The SOC is a 24x7 command, control and security operations management area. This is the primary hub for operational communications, information sharing and situational awareness for all information pertaining to campus activities, threats and emergencies.
It’s tough to keep a campus infrastructure safe and secure when one is flooded with an ever-changing onslaught of daily threats and warnings from security and enterprise systems. Every morning brings new alarms from various security sources. What’s important and what’s not? How does one categorize and prioritize threats?
In addition to overall campus security challenges, it is important to have a control center that can effectively manage, respond and deliver information in a timely manner to areas of the campus and security staff who are responding to critical issues, alarms or disturbances. Call boxes, fire alarms, duress hardware and lockdowns are but a few examples of conditions that require active response from the SOC.
Since the SOC is the heart of the physical security operation, campuses should be equipped with state-of-the-art communication and operational equipment. In addition to control, operators should have the ability to classify using integrated access, intrusion and video technologies. Historically, SOCs have been designed to extract information by visually monitoring the multitude of cameras, readers and intrusion devices. The objective for today’s campus physical security master plan is to have data pushed to the SOC based on condition, severity and protocol. The increase in response, consistency and accuracy can make the difference in a variety of situations throughout the campus.